PC Support Specialist Diploma

The PC Support Specialist Diploma program prepares students to effectively manage the problems they may encounter when supporting personal computers in an office environment. It provides in-depth knowledge of both computer hardware and software. Students gain experience by performing hardware configuration-related activities. The program prepares students for the following industry certification exams: CompTIA A+, CompTIA Network+, CompTIA Server+.

Successful student may choose to progress to advanced qualifications such as MCSA, MCSE or MCITP.

• Admissions Requirements
  • Grade 12 or equivalent or mature student status and a passing grade on the admissions test.
• Objectives
  • The necessary skills to provide technical support to end users within a small to medium size office.
  • The ability to troubleshoot hardware and software problems.
  • An understanding of how to replace and install new computer hardware.
  • The knowledge to support all aspects of computer software applications and operating systems.
• Career Opportunties
  • Help Desk Technician
  • User Support Technician
  • Call Centre Agent – Technical Support
  • Hardware Installation Technician
  • Computer Help Desk Supervisor